Returns & Refunds Policy.
We want you to love your purchase from Siamo di Plastica.
If for any reason you are not completely satisfied, we’re here to help.
Returns
Under the UK Consumer Contracts Regulations, you have the right to cancel and return your online order within 14 days of receiving your goods, for any reason and without justification.
To be eligible for a return:
- Items must be returned within 14 days of notifying us of your intent to return.
- Items must be unworn, unused, and in the same condition that you received them, with all original tags and packaging.
- Returns must include proof of purchase.
Please email jessicahilton@siamodiplastica.co.uk to initiate a return. Include your name, order number, and the reason for your return.
Please note: Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.
Exchanges
We do offer exchanges if you’ve ordered the wrong size.
Please email [insert your email] to request an exchange, including your order number and the size you'd like instead.
We will ask you to send the original item back to us. Once we’ve received and inspected it, we’ll ship the new size to you.
Please note:
- Items must be in original condition: unworn, unwashed, and with all tags attached.
- We are only able to exchange the same item in a different size (subject to availability).
- Customers are responsible for return postage.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 14 days of receiving your returned goods.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us at jessicahilton@siamodiplastica.co.uk within 14 days of delivery with photos and a description of the issue. We will cover the return postage and offer a replacement or full refund.
Items Not Eligible for Return
We do not accept returns on:
- Custom or made-to-order items
- Items marked as final sale
- Items returned in a worn, washed, or damaged condition